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Shipping & Returns

Shipping & Returns

Estimated Shipping Information for JoesUSA.com/Koloa.com:

Tracking is assigned when the order is processed, it does not ship the same day. The approximate handling time for an order is one (1) business day, which does not include weekends or holidays. This means whenever an order is placed we have 1 business day to confirm shipping on the order (the day the order is placed on counts as Day [0]). The order is then expected to be shipped within 2-5 business days. Standard delivery is 3-5 business days after that. Please be advised, some logo’d, tall and larger sized items may take longer than the estimated delivery times. All of our logo’d items are printed custom, hand ironed and packaged and we make sure all of our items are perfect before they ship.

Thank you!
Donna, JoesUSA/Koloa Surf Co/JoesSocks/DriEquip

JoesUSA.com, offers returns for most items within 30 days of receipt of shipment.

How do I return an item?
If you’re not completely satisfied with your purchase for any reason send it back. We will gladly accept any unworn, unwashed, unaltered or unused merchandise within 30 days of purchase. Just follow the instructions below.

If you’re not completely satisfied with your purchase for any reason send it back. Please see instructions below:

Please return to our store, Joe’s Stores, 23461 Ridge Route Drive, Suite I, Laguna Hills, CA 92653. Please include a copy of your invoice with the reason for return and if the product is returned in its original condition, (new & unused-tags must be attached), within thirty (30) days, we will be happy to refund your account for the product, we do not refund your shipping. If you would like to exchange, please make sure you note that on your invoice. Returns must be within thirty (30) days. We neither sell, nor accept in return, products that are used, stained, damaged or smell of cigarette smoke. Returns must not be washed, worn or altered. Do not send back products if this is the case, a refund or credit will not be issued, and we will not return them to you at our cost. Thank you for shopping at Joe’s Stores. If you have any questions or concerns, please call our office at 800-275-JOES (5637).

Most items sold on JoesUSA.com follow our general returns policies, but some products may have different policies or requirements associated with them.

Requirements for a Full Refund

  • Items must be in new condition
  • Items must be returned with all original packaging and accessories
  • Shoes and clothing must be unworn

For questions regarding products, returns, or order delivery, please contact us at

                   1-800-275-JOES (5637)

 



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